If you’ve been watching the new Pan Am television show, you’ve seen the glamour, great uniforms and destinations like Paris, London and Berlin; the intrigue of the CIA using Pan Am as partner in espionage (yes it happened) and even the liberties that some rude passengers took with crew members (yes, these most definitely happened). I can attest that fellow former Pan Am flight attendant, Nancy Ganis, the Pan Am television show producer has captured all aspects of being a Pan Am flight attendant.
Now that we have either moved on to work for other airlines or found other careers as television producers, teachers, healthcare providers, and writers (the list goes on), I threw out a question to other former Pan Amers: “What skills did you learn with Pan Am that you use today?” For many, the job was far more than breakfast in Beirut, lunch in London and dinner on the Danube, it was about navigating and negotiating.
For this now writer and journalist, my time with Pan Am changed my center of gravity. It gave my telescopic American perspective a wide-angle lens. Though I didn’t always agree with what I saw, I better understood the whys and how’s of the world. Here is one story that sticks with me today:
“A pivotal moment was an unexpected stop in Tehran after the city was under Khomeini rule. As we descended to a country we were no longer welcome, in a plane the American flag on its tail, we were nervous about what to expect. American hostages were in Iranian custody and Pan Am played in integral role in evacuating Americans from the country (within a short time after this flight six American diplomats fled the country after hiding in the Canadian Embassy) . To use the air space, the pilot was instructed to land. The crew told the passengers to stay seated, do not make eye contact and do not say anything.”
“Within moments of wheels down on the tarmac, men wearing green scarves and carrying machine guns stormed the plane and in the name of Allah, demanded we give them all our alcohol. With guns in our faces, we wisely obliged handing over everything from bottles of Dom Pérignon to Johnny Walker miniatures. But, just as we were closing the doors, the very same grisly men came back on the plane, and in true Persian fashion, handed us clear plastic containers of pistachios and apricots and thanked us no less. For hours they sat on the steel galley counter, none of us dared take one to try. Throughout the flight back to Frankfurt, we stared incredulously at the Persian hospitality gifts—locally grown pistachios and apricots, arranged in intricate floral patterns—juxtaposed against an Arab-born revolution. Even today, those two-hours of terror and the intricately placed pistachios and dried apricots remind me of political principals that divide us and the similarities in human nature that solidify us.” –Kimberly Lord Stewart
If anything, Pan Am expanded our touch points in life, our surface area so to speak. Those moments ranged from the ordinary to the extraordinary. Here are some other thoughts from fellow crew members about what they learned and how they use those skills today:
“Pan Am either helped us refine skills we already had or taught us new ones. For, me it helped me become more assertive, cautious in how I communicate, and to work hard and pay attention to detail. My spirit is open and welcoming and I truly enjoy talking to all kinds of people – something that seems to be a common thread here. I get a kick out of being able to find a solution to a problem by being innovative and not giving up so soon. Pan Am introduced me to new cultures and helped me learn that while we are all so different, we are also so much the same!” –Romlee Stoughton
“I was a German small town boy when Pan Am hired me. I learned diplomacy, how to respect all people, how to make something out of nothing, how to feed the hungry when we were short meals, in short Pan Am made resourceful, caring human being out of me!” –Hans Vollmer
“ As my friends say to me I do not know a stranger, I still have people ask me for opinions and directions all the time. My husband says I have a confidence and friendly openness that I believe we all learned as Ambassadors of PanAm!” –Deborah Thorne
“I learned so many skills, I agree with Deborah, I can hold a conversation with a tree! I also learned public speaking skills and the ability to stand in front of strangers and teach a class with high tech aids or just winging it…something I could never do before.” –Michele Burdick
“Flexibility, flexibility, flexibility. Also, how to remain calm while the world falls apart around you. I agree with Michele about public speaking skills. As a teacher, I use that skill every day.” –Nancy Miller Latsha
“So many skills. I learned to properly open a champagne bottle before I was old enough to legally drink alcohol. I learned how to subdue a crazy person using a CO2 fire extinguisher and how to use a life vest as a straight jacket! All useful skills under the right circumstances … I once had a wild-eyed guy tossing lit matches at me during take off. I was a 100 pound 5’3″ stewardess not known for my toughness. I learned (as a Pan Am stewardess) how to speak with authority I did not necessarily believe I had. As soon as I could, I got out of my seat, stood above him and I said with a loud, clear, firm voice, ‘You give me those matches. You are not allowed to throw lit matches at anyone.’ In other words, I learned how to be tough when tough was called for. A GREAT life skill ….. especially once I became a MOTHER.” –Valerie Saenz
“Being able to cook and organize a dinner/luncheon for a large number of people and actually pull it off. I’ve always remembered being told that if there was anything that could be done ahead of time, do it. That rule has meant a lot in many activities for me. Also, I the learned ability to interact with people at every level from the bottom up to royalty. It was all part of acquiring the poise needed for the job. I didn’t have it all when I started, but I learned it over the years, thanks to my co-workers and the exposure that we had all over the world.” –Joy Losee
“My sister-in-law would tell me that I could clean up a kitchen faster than she could imagine. I would tease her and say, we’ll be landing soon! My one great attribute, vis-a-vie Pan Am, is dishing up food with a serving fork and spoon with one hand. People marvel in a buffet line!” –Jo Vance Hofman
Definitely napkin folding: Bishop’s hats on the table, lotus under bowls, crackers for cheese and silverware for buffets in the same napkin fold we used on the carts. When I entertain, whether it is the placement of the entree on the plate, the appetizer presentation or the spiral of cocktail napkins on the bar, Pan Am lives on. –Lynn Hancock. An editor’s note, Lynn is a very talented artist. Her work captures the essence of Pan am style. To see her vintage note cards, stationary and invitations go to www.stewardessstyle.com.
“Don’t know where to begin. I was hired by a US-based company and sent to 20-plus countries around the world. At times, these countries were in a mess created by the very people from my home state of Texas. They had no idea how the world works. Many thought Dallas must be the epicenter of the globe.” —Marc Richard Eisman
“Ok, do we even need to discuss packing skills? My suitcase carried organized, purchases from most every continent back to my home base. Even today I find myself folding my clothes as if I were going to pack a carry on bag.” –Elizabeth Quiroz
“Being able to order a meal in just about any language…. Also getting around an airport even if you have never been there before.” –Ann Wilkerson
“Definitely not being afraid of striking up a conversation with anyone. My son always comments when I do it and it leads to amazing conversations and connections. Also, being organized…one of my functions is a job is putting on a gala…no sweat (yeah, right!)…[and like Ann said], I made sure I trained my son on how to get around an airport. Whenever we’d go on a trip I’d say, “Ok…get us to our gate.” Now that he’s away to college (LSU) I don’t worry about him at the airport.” – Sandy Sparby-Clarke
“I can strike up a conversation with anyone anywhere and rarely miss the opportunity to do so. Pan Am taught me to be fearless whether that be preparing an egg over easy in a first class oven at 800 degrees or staring down a customs agent in a communist country. And I learned to be very thankful because if you paid attention at all you learned quickly that the poorest of poor in America would be considered wealthy in many of the places we traveled.” –Natlee Wright-Grimley
“I agree completely with all of the above and as Bob Barton used to say, I learned to, “take it easy and hurry up!” I must have learned the job very well because 22 years after I left Pan Am, dressed in my civies, people on planes still think I am a flight attendant. Recently on a flight a flight attendant asked me if I used to be a FA. I told him I did fly for Pan Am an eon ago. He said, “I knew it. You have that Pan Am look.” Made my day!” –Nelle Petit Smith
“Pan Am taught us self reliance and multi tasking before that was even a catchphrase. I annoy people with the speed I clean, cook etc. And all those little tricks we learned- 101 uses for club soda and coffee grounds….ahhhhhhhhhh I MISS IT ALL.” –Cynthia da Silva
“Being able to be by myself in a foreign country, using the map from the hotel, and figuring out how to take public transportation to where I want to go. Self-reliance, and multitasking.” –Mary Beberman Heine
Lastly,
“I am all of the above as well! Plus saying “bathroom” and “exit” in multiple languages.” –Alex Wissman
Kimberly Lord Stewart is a former Pan Am flight attendant and now works as a writer and a food journalist. The movie Argo, directed and starring Ben Affleck, about the Canadian hostage escape is the casting and planning phase.
To see what all the Pan fuss is about, watch full episodes here: ABC’s Pan Am.
To buy the handbags and other luggage inspired by Pan Am, log on here: Pan Am Brands.